Surface issues you never knew existed quickly and iterate faster than ever. To get started, all your team has to do is review tickets using the Sidekick Chrome extension. Head to the real-time dashboard to get up to the second stats on your team and individual performance.
Smarter QA, Smarter Team
Use the search bar to find specific reviews written or received by anyone on your support team during a specific time period. Using multiple queries at once allows even finer control, giving you the insight you need to continually improve.
Discover info you need to know now
Every team starts with a rubric which emphasizes thoroughness, authenticity, and memorability in each customer interaction. Or, feel free to customize your team's core values and metrics for a more personalized evaluation.
A rubric honed over time
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