Better quality results in higher CSAT and NPS, which means a healthier business.
“Getting everyone involved in QA
For all of us at Good Eggs, Aprikot helps our customer support operations by streamlining the process and getting everyone involved in QA and coaching.
Diego
Good Eggs
Good Eggs
“Do more reviews in less time
Aprikot has made our QA process faster and much more effective. Since we adopted it, we've been able to do more reviews in less time, and this gives us the opportunity to focus on the feedback itself. This results in much more dynamic conversations on our calibration meeting and 1x1s.
Dariel
Program Manager at PartnerHero
Program Manager at PartnerHero
Aprikot helps customer support teams level-up, and takes the fear out of quality assurance.
Use Our Rubric, or
Customize Your Own
Customize Your Own
Want to get up and running quickly?
Aprikot comes pre-configured with a standard, powerful rubric so you can get into reviews quickly.
Have more complex rules or procedures?
No problem! Customize the rubric based on what works best for your operations and QA needs.
Aprikot comes pre-configured with a standard, powerful rubric so you can get into reviews quickly.
Have more complex rules or procedures?
No problem! Customize the rubric based on what works best for your operations and QA needs.
Powerful Insights
Quickly view team or agent-level performance to see averages, trends, strengths, and areas for improvement. Easily lookup feedback by date, agent or specific ticket number.
Aprikot makes calibration much simpler and allows you to focus on what is important: actionable feedback.
Aprikot makes calibration much simpler and allows you to focus on what is important: actionable feedback.
Super Easy To Use (really!)
No more notes, G-Forms, or G-Sheets!
Use our simple, powerful Chrome extension to provide ticket reviews and feedback without ever leaving Chrome.
Assign scores, leave comments, and complete reviews without opening up another application or tab.
Use our simple, powerful Chrome extension to provide ticket reviews and feedback without ever leaving Chrome.
Assign scores, leave comments, and complete reviews without opening up another application or tab.
The easiest solution for improving QA
for your teams.
for your teams.
